Hindsight is 20/20
By The Show-Jumping Anna Lewis
It’s very hard to believe that while the 2018 FIFA World Cup kicks off today, it will be without the Italians, the Netherlands and the USA. The Italians boast multiple World Cup wins, and the Netherlands is generally a top contender – how did they not make it? Was it just an off year, were there extenuating circumstances, or did they just become complacent and assume they would make it?
It’s easy to do, in life and business. It’s easy to assume that because you had a great meeting, the deal will close. Easy to think that because your customer is happy now, they don’t need a lot of attention to stay happy. Easy to believe that your employee’s satisfaction will always stay positive.
The problem is that without attention, that deal might not close.
Your customer may start to feel neglected, and your employees may begin to feel burned out. I believe that business (and life for that matter) require our constant attention and vigilance – it doesn’t mean we always have to be driving/pushing forward (no one likes a used car salesperson approach), but it does mean that we should be purposeful – that’s something we always strive towards at WorkBook6.
I imagine, if you ask any of the Italians why they aren’t in the World Cup, they’d have a reason, and an idea of what they could have done better. Hindsight is 20/20, but I’d really rather be mindful during the process, and not have to learn from it.